Learning and Assessment Kit-BSBCUE203 Conduct customer engagement LGA Core units BSBLDR411 Demonstrate leadership

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSS403022 Facilitate a Just in Time system Elective units BSBWHS411 Implement and monitor WHS policies

Core units MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTTEN202 Use hand and power tools ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCECR101 Support ecological restoration AHCWHS101 Work safely AHCWRK101 Maintain the workplace Elective units AHCCHM101 Follow basic chemical safety rules AHCECR102 Support native seed collection AHCNSY102 Support nursery work (c) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAWHS405 Provide a safe performing arts environment for children CUADTM412 Promote the physical and emotional wellbeing of children in performing arts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCUE203 Conduct customer engagement LGA Core units BSBLDR411 Demonstrate leadershipOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to