Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Enhanced Learning and Completion Rates

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCMHS007 Work effectively in trauma informed care CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND611 Work professionally in the creative arts industry CUAPPR515 Establish and maintain safe creative practice CUAPPR613 Engage in the business of creative practice CUAPPR615 Evolve ideas for professional creative work Elective units CUADIG511 Coordinate testing of interactive media products CUAPPR611 Originate a body of independent creative work CUAPPR616 Extent expertise in a specialised art form to professional level CUAWRT601 Write scripts CUAWRT602 Edit scripts CUADIG512 Design digital applications CUADIG516 Design interactions BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBLDR522 Manage people performance BSBLDR601 Lead and manage organisation change BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBUS504 Prepare estimates

Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner