SCORM Compliant Package-BSBOPS305 Process customer complaints MEM Units of competency FWPCOT3284 Grade

Units of competency FWPCOT3284 Grade

manage and maintain quality systems for food processing FBPFSY4001 Supervise and maintain a food safety plan FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4007 Describe and analyse data using mathematical principles MSL975038 Conduct sensory analysis MSMENV472 Implement and monitor environmentally sustainable work practices Elective units BSBPMG430 Undertake project work FBPCHE5002 Produce acid-coagulated soft cheese FBPCHE5003 Produce a range of rennet-coagulated cheeses FBPCHE5004 Produce acid and heat coagulated cheese FBPCHE5009 Carry out sampling and interpret tests for cheese production FBPFST4006 Apply food preservation technologies FBPFST5003 Construct a process control chart for a food processing operation FBPFST5004 Specify and monitor the nutritional value of processed food FBPFST5007 Monitor the development and implementation of a food QA system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMKG507 Interpret market trends and developments BSBMKG522 Plan measurement of marketing effectiveness BSBMKG523 Design and develop an integrated marketing communication plan Elective units BSBADV509 Create mass print media advertisements BSBMKG514 Implement and monitor marketing activities BSBMKG515 Conduct a marketing audit BSBPMG522 Undertake project work BSBADM502 Manage meetings BSBADV507 Develop a media plan BSBWRT501 Write persuasive copy BSBMKG506 Plan market research BSBMKG510 Plan e-marketing communications Additional electives BSBFIM501 Manage budgets and financial plans BSBLDR502 Lead and manage effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURTTA118 Develop and carry out diagnostic test strategies Elective units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURETR006 Solder electrical wiring and circuits AURETR011 Install basic ancillary electrical systems and components AURETR116 Read and apply vehicle wiring schematics and drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBOPS305 Process customer complaints MEM Units of competency FWPCOT3284 Grade* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.