Assessment Kit-SIT20316 Certificate II in Hospitality MSM AMPMGT501 Design and manage the

AMPMGT501 Design and manage the food safety system AMPMGT502 Manage new product or process development BSBFIN501 Manage budgets and financial plans BSBOPS502 Manage business operational plans BSBPMG430 Undertake project work BSBTWK502 Manage team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)

quotes and tenders AHCWHS503 Manage workplace health and safety processes AHCWRK520 Develop workplace policy and procedures for environment and sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

Units of competency SITXEBS003 Build and launch a small business website SITXEBS002 Develop

Assessment Kit-SIT20316 Certificate II in Hospitality MSM AMPMGT501 Design and manage theOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of