Assessment Kit-CPCCPD3031 Work safely with lead-painted surfaces in the painting industry HLTINFCOV001 aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAAP001 Recognise healthy body systems HLTHPS007 Administer and monitor medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTDAT502 Conduct significance tests ICTDAT501 Gather

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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CPCCPD3031 Work safely with lead-painted surfaces in the painting industry HLTINFCOV001 aggressive or abusive customers *Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of