PowerPoint-BSBPMG615 Manage program delivery SHB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAOPS221 Operate and monitor prime movers PMAOPS230 Monitor

Core units AHCAGB519 Plan and monitor production processes AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance Elective units BSBADM504 Plan and implement administrative systems BSBPRC504 Manage a supply chain BSBRSK501 Manage risk BSBWHS513 Lead WHS risk management BSBWHS518 Manage WHS hazards associated with maintenance and use of plant BSBWOR501 Manage personal work priorities and professional development TLIR4002 Source goods/services and evaluate contractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS402 Maintain workplace health and safety processes AHCWRK404 Implement quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Electives AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCBUS409 Participate in an e-business supply chain BSBMKG431 Assess marketing opportunities AHCPCM406 Develop a soil health and plant nutrition program AHCWRK409 Supervise work routines and staff performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-BSBPMG615 Manage program delivery SHB aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered