SCORM Compliant Package-SITXCCS008 Develop and manage quality customer service practices NWP Core units BSBLDR411 Demonstrate leadership

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSS403022 Facilitate a Just in Time system Elective units BSBWHS411 Implement and monitor WHS policies

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

sealants and adhesives AURTTA118 Develop and carry out diagnostic test strategies AURTTK102 Use and maintain tools and equipment in an automotive workplace Electives AURETR124 Diagnose and repair compression ignition engine management systems AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURKTA005 Inspect

Robust validations

Core units ICTPRG534 Deploy applications to production environments ICTTEN409 Commission an electronic system UEECD0007 Apply work health and safety regulations

SCORM Compliant Package-SITXCCS008 Develop and manage quality customer service practices NWP Core units BSBLDR411 Demonstrate leadership* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.