Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices UEP Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAID003 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID005 Provide first aid in remote situations CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status

negotiate and refine a design brief MSFFDM5008 Evaluate design proposals and concepts MSFFDM5009 Generate and transfer complex computer-aided drawings and specifications MSFFDM5012 Research

Units of competency BSBLDR602 Provide leadership across the organisation CUAPPM515 Develop

selection and induction of staff BSBHRM506 Manage recruitment

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR201 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBINN201 Contribute to workplace innovation BSBITU101 Operate a personal computer BSBITU102 Develop keyboard skills BSBITU201 Produce simple word processed documents If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices UEP Core units CHCDIV001 Work withOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner