Training and Assessment Strategy-MSSSS00007 Lead energy and greenhouse gas improvements Skill Set AUR Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Don’t forget about our QUALITY ASSURANCE GUARANTEE

Class activities bookThe class activities book helps VET trainers and assessors to create an interactive learning environment

fitness and recreation facilities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements RIICRC316D Place and compact concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-MSSSS00007 Lead energy and greenhouse gas improvements Skill Set AUR Core units BSBCUE203 Conduct customerYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.