Assessment Kit-ICTTEN604 Coordinate fault rectification and restoration of service following network outages AUR aggressive or abusive customers SIRXPDK001

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA024 Work within a community rehabilitation environment HLTAHA004 Support client independence and community participation * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain joining machines MSFFM3015 Set up

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICCM201E Carry out measurements and calculations RIIERR201E Conduct fire team operations RIISAM203E Use hand and power tools HLTAID011 Provide first aid RIIBEF201E Plan and organise work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTTEN604 Coordinate fault rectification and restoration of service following network outages AUR aggressive or abusive customers SIRXPDK001Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of