Learner Resources-FNSORG601 Negotiate to achieve goals and manage disputes MSS Core units ICPSUP2030 Prepare and

Core units ICPSUP2030 Prepare and maintain the work area ICPSUP2160 Inspect quality against required standards in a production environment Elective units ICPCBF211 Set up and run machine for sewing ICPDMT2630 Access and use the Internet ICPDMT2960 Create and test interactive storage devices ICPDMT3210 Capture digital images ICPDMT3220 Edit digital images ICPCBF2180 Produce basic folded and glued cartons ICPCBF2270 Set up machine for basic rotary die cutting or embossing ICPCBF2310 Set up machine for basic flat-bed cutting ICPPRP2320 Electronically combine and assemble data for page layouts ICPPRP2520 Output images * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCSM006 Provide case management supervision CHCCSM005 Develop

Units of competency FBPCDS3002 Plan and deliver a wine tasting event FBPWIN2003 Conduct sensory evaluation of wine FBPCDS2001 Conduct a standard product tasting SITHFAB002 Provide responsible service of alcohol FBPWIN3001 Evaluate wines (advanced) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-FNSORG601 Negotiate to achieve goals and manage disputes MSS Core units ICPSUP2030 Prepare andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all