Learner Guide-VU22463 Produce preliminary and working drawings for commercial buildings AMP aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIG0003 Work effectively in the aviation industry TLIE2007 Use communications systems TLIO1002 Follow security procedures when working with passengers and personnel Electives TLIC1051 Operate commercial vehicle TLID0021 Store and handle dangerous goods and hazardous substances TLIF2018 Operate firefighting equipment TLIK2010 Use infotechnology devices in the workplace AVIE0003 Operate aeronautical radio * We can develop additional elective units that are not listed on request (Please contact us for further information)

refer to Superseded Training Products Policy

Learner Guide-VU22463 Produce preliminary and working drawings for commercial buildings AMP aggressive or abusive customers *Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce