SCORM Compliant Package-FBPTEC4004 Apply basic process engineering principles to food processing New Qualification-April 2024 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency ICTNWK529 Install and manage complex ICT networks ICTNWK546 Manage network security ICTNWK538 Install and maintain valid authentication processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS100 Follow WHS procedures Elective units MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements MSMOPS102 Perform tasks to support production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCECR308 Conduct a site inspection for ecological restoration AHCWHS401 Maintain work health and safety processes Elective units AHCECR401 Supervise ecological restoration works AHCECR402 Plan the implementation of revegetation works AHCBUS407 Cost a project AHCBER403 Plan and supervise control activities on infected premises AHCBER404 Conduct field surveillance for a biosecurity emergency response AHCBIO401 Plan and implement a biosecurity program HLTAID003 Apply first aid AHCSAW402 Set out conservation earthworks AHCCHM405 Plan and implement a chemical use program SFICRO401 Manage minor crocodile incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMGT401 Show leadership in the workplace BSBWHS401 Implement and monitor WHS policies

SCORM Compliant Package-FBPTEC4004 Apply basic process engineering principles to food processing New Qualification-April 2024 aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.