Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency CHCCOM002 Use

Units of competency CHCCOM002 Use communication to build relationships CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCGRP002 Plan and conduct group activities CHCCCS018 Provide suicide bereavement support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG3007 Perform packaging equipment changeover FBPBPG3002 Operate the labelling process FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

AHCBUS610 Manage agribusiness risk AHCBUS613 Manage human resources AHCWRK520 Develop workplace policy and procedures for environment and sustainability BSBFIN501 Manage budgets and financial plans BSBOPS601 Develop and implement business plans PSPPCY018 Manage policy implementation AHCLPW602 Coordinate the preparation of a regional resource management plan AHCNRM603 Implement a monitoring

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency CHCCOM002 UseYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.