Learning and Assessment Kit-UEECO0012 Participate in voice and data communications work and competency development activities New Qualification-April 2024 Units of competency BSBOPS406 Participate

Units of competency BSBOPS406 Participate in organisational governance * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and leak test refrigerants - split systems UEERA0059 Prepare and connect refrigerant tubing and fittings UEERA0049 Install and start up single head split air conditioning and water heating heat pump systems UEECD0007 Apply work health and safety regulations

Units of competency AHCCFP403 Identify opportunities and risks in carbon farming projects FNSFMK512 Apply knowledge of emissions markets LGALAND503A Develop agreements with native title holders/traditional owners AHCCFP501 Advise on carbon farming project planning and implementation AHCCFP402 Prepare to comply with measuring and modelling requirements of carbon farming methods AHCCFP404 Plan a land-based carbon farming project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCADV001 Facilitate the interests and rights of clients CHCCOM002 Use communication to build relationships CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV002 Provide advocacy and representation services CHCCCS001 Address the needs of people with chronic disease CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCOM001 Provide first point of contact * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-UEECO0012 Participate in voice and data communications work and competency development activities New Qualification-April 2024 Units of competency BSBOPS406 ParticipateOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to