Assessment Kit-SITHCCC018 Prepare food to meet special dietary requirements FWP codes and practices in the

codes and practices in the workplace UEECD0019 Fabricate

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTWHS001 Participate in workplace health and safety PUAOPE013 Operate communications systems and equipment SISOFLD002 Minimise environmental impact SISOPLN001 Finalise operation of outdoor recreation activities SISOPLN004 Identify hazards

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPPSEC4001 Manage work health and safety in the security work environment CPPSEC4003 Assess and advise on client security needs CPPSEC4005 Facilitate security operations briefing and debriefing processes CPPSEC4022 Establish and implement ethics and governance arrangements for security businesses Elective units BSBESB402 Establish legal and risk management requirements of new business ventures BSBHRM415 Coordinate recruitment and onboarding BSBOPS401 Coordinate business resources CPPSEC4023 Implement contracting arrangements for security businesses BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBPEF402 Develop personal work priorities CPPSEC4004 Supervise security operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SITHCCC018 Prepare food to meet special dietary requirements FWP codes and practices in theOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of